Returns & Refund Policy

At Jeep Gear, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return, subject to the conditions mentioned below. 

Return Eligibility 

To request a return, please email us at info@jeepgear.in within 7 working days from the date of delivery. 

Once we receive your request, we will send you a confirmation email with the return instructions. After receiving the instructions, you will have an additional 7 working days to send the product back to us. 

A return will be accepted only if: 

  • The product has not been used, damaged, altered, or mishandled while in the customer's possession. 

  • The product returned is the same product that was shipped by Jeep Gear. 

  • The product is returned in its original and unused condition. 

  • All original tags, MRP stickers, accessories, and packaging are intact. 

  • The return request is raised within 7 working days of delivery. 

  • The product is eligible for return as mentioned on its product detail page. 

  • Products purchased at a discount or during a sale are not eligible for return, except if the product is received damaged or has a manufacturing defect. 

Damaged Products 

If your order arrives damaged, please notify the delivery/courier partner immediately and contact us as soon as possible. 

For products damaged during transit or missing items, the issue should be reported at the time of delivery and noted with the courier partner, wherever applicable. 

We may request photographs or other details of the package and product to assess the issue and process your claim. 

Faulty or Manufacturing Defect 

Jeep Gear provides a 6-month warranty on eligible accessories purchased online, subject to applicable warranty terms. 

If an eligible product is found to have a manufacturing defect during the warranty period, we may, depending on the product and nature of the issue: 

  • Replace the product 

  • Arrange for a repair 

  • Provide a refund, where applicable 

The product may need to be inspected by our team or sent to the manufacturer for examination before a resolution is provided. 

Return Process 

To request a return or refund, please contact us through the Contact Us page or email us at info@jeepgear.in. 

Return requests must be submitted in writing. We do not accept return requests over the telephone. 

Once your request is received and reviewed, we will send you an email with the return instructions. 

Please check your junk or spam folder if you do not see our email in your inbox. 

All returned products will be inspected once received. 

We reserve the right to provide a partial refund or reject a refund if the returned product has been damaged, used, worn, mishandled, or returned without its original packaging, tags, stickers, or accessories, resulting in a reduction in its value. 

Refunds 

Once your return is approved and the refund is authorized: 

  • Please allow up to 14 calendar days for the refund to be processed. 

  • After the refund has been processed, it may take an additional 2–3 working days for the amount to reflect in your account, depending on your bank or payment provider. 

Important Note 

Jeep Gear currently does not offer product exchanges. 

Products purchased at a discount or during a sale are not eligible for return or refund, unless the product delivered is damaged or has a manufacturing defect. 

For any questions regarding returns, refunds, or warranty claims, please contact us at info@jeepgear.in.